Frequently Asked Questions

Everything you need to know about shopping with LONDI

How long will it take to receive my LONDI order?

Standard shipping typically takes 3-5 business days within the continental US. International delivery times vary by location but generally arrive within 7-14 business days.

What is your return and exchange policy?

We offer a 30-day return policy for all unworn items with original tags attached. You can initiate a return or exchange through our online portal to receive a prepaid shipping label.

How do I ensure I choose the right size?

Each product page features a detailed size guide with specific measurements. If you are between sizes, we recommend sizing up for a more relaxed fit or checking our 'Fit Notes' section for item-specific advice.

What payment methods do you accept?

LONDI accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options via Klarna and Afterpay.

Are your garments sustainably produced?

We are committed to ethical fashion. LONDI partners with certified manufacturers that prioritize fair wages and use eco-friendly materials like organic cotton and recycled polyester whenever possible.

Can I track my package after it ships?

Yes, once your order is dispatched, you will receive an email with a tracking number and a link to monitor your shipment's progress in real-time.